Refund & Return Policy
Refund & Return Policy
Last updated: April 2026
At Kromedome, we stand behind our products with a 100-Day Guarantee. Your satisfaction is our priority.
100-Day Satisfaction Guarantee
If you’re not satisfied with your purchase, contact us within 100 days of delivery for a full refund or store credit. No questions asked.
Eligibility for Returns
To be eligible for a return:
– Contact us within 100 days of delivery
– Provide your order number and reason for return
– Items must be in their original packaging (opened items accepted if defective)
Return Process
1. Email support@kromedome.co with subject “Return Request – Order #XXXX”
2. We will respond within 1-2 business days with return instructions
3. Once your return is received and processed, we will issue your refund within 5-7 business days
Refund Methods
Refunds are issued to the original payment method. Store credit is available as an alternative.
Damaged or Defective Items
If your item arrives damaged or defective, please contact us immediately at support@kromedome.co with photos of the damage. We will ship a replacement at no cost to you.
Non-Returnable Items
Due to the nature of our products, we cannot accept returns on items that have been substantially used unless there is a quality issue.
Shipping Costs for Returns
We cover return shipping costs for damaged or defective items. For satisfaction-based returns, customers are responsible for return shipping.
Contact Us
For any return or refund questions, contact us at: support@kromedome.co
Response time: Within 24 hours on business days